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Q. What is "web hosting"?

A. In order to have a website on the vast, linked network of computers known as the Internet, a website must reside on a host computer (World Wide Web server). GreatBuyWebHosting.com gives your website a home on our web servers and establishes your presence on the Internet. Our servers are always on and connected to the Internet 24/7 and monitored so your site is always active.


A Virtual Domain means having your own domain (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (yourname@yourdomain.com).


Q. Can I access my site with or without the 'www'?

A. Unlike some of our competitors, with our service you can access your site with both (www.yourname.com) and without (yourname.com).


Q. What's the difference between GreatBuyWebHosting.com and other companies that charge $4.95/mo. or less?
A.
One word: Support . Try calling that other host that charges $4.95/mo., or better yet, try finding a phone number on their site. It can be difficult at times. Sometimes it's just easier to resolve issues over the phone rather than emailing back and forth. There are no push #1 for this or push #2 for that, we are there to talk with you now.


Q. Does it matter which Internet Server Provider I use (e.g. AOL, Juno, AT&T, IBM.net, etc...)?

A. Any ISP is fine. As long as you have an Internet connection you will be able to access our servers and your control panel to make updates to your site.


Q. Do you host pornographic or hacker sites?

A. NO!! NO!! NO!!


Q. Do you allow me to send mass unsolicited email?

A. NO! Note that sending out a newsletter that people sign up for is acceptable, but unsolicited spamming will not be tolerated and will cause you to lose your services immediately with no refunds.


Q. When you say annually, do you mean pay you all the money up front, or pay monthly for one year?

A. You must pay the full year at once in order to receive the yearly discount. The same applies to semiannually and quarterly discounts.


Q. What is the difference between a domain and a subdomain?

A. A domain is your own personal online web address (www.yourname.com), which you must register with a domain registration service such as GreatBuyDomains.com or through another registar. Registration fees can run up to $35.00 a year . However, you can now register your domain name through GreatBuyDomains.com for only $10.00 per year.


A Sub-Domain (www.yourname.yourdomainname.com), allows you to have the benefit of a unique name on the Internet without domain name registration fees. Sub-domains receive the same features and benefits as our true virtual domain hosting accounts.


Q. Will I have unlimited access to update my pages?

A. Yes. You have unlimited access via your control panel and/or FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your website at your leisure.


Q. How do I transfer files to my web site?
A.
Files may be transferred using your Control Panel (File Manager) or you may transfer files to the web server via File Transport Protocol (FTP). If you need a FTP Program, visit http://www.coffeecup.com/direct-ftp/  Firefox also has a great FTP program for their browser but there are many great programs available.

Q. What version of Perl do you use?
A.
5.6


Q. Can I use my account for commercial purposes?

A. Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.


Q. How long does it take to setup a new hosting account?

A. Because of the number of fraudulent orders we have received in the past few years, we have changed our policy to check out each order sent to us. We now call you to verify that you did place the order. Please make sure that the phone number you use on the order form is one that we can reach you easily. If we cannot confirm your order after 2 tries the order is canceled. If paying by money order, your account will be set up as soon as we receive your payment.


Q. Can I upgrade from one plan to another? Is there a fee to upgrade?

A. You can upgrade from one plan to another at anytime. There are never any upgrading fees. You only pay the difference between your old account and your new account.


Q. Can I transfer an existing domain name to Great Buy Web Hosting's servers?

A. Yes. Many of our clients have transferred their domains to our servers. We will be happy to assist you in changing your DNS address to our servers. You are not transferring your physical domain to us, just the address.


Q. Do you offer web site design services?

A. Yes. Visit our web design page.


Q. Can you register my domain name for me? If so, how much does it cost and how long until it's working?

A. Yes, we can register your domain name (.com, .net, .org, .biz, .info, or .us) for $10.00/year for up to 10 years at a time. .ws is $12 per year. It takes approximately 2-4 hours for the domain name registration to propagate throughout the Internet.


Q. Do I have to have my own domain name in order to have a web site hosted with you?

A. Yes, you do have to have your own domain name. We can register the domain name for you when you sign up, or you can register your domain yourself through GreatBuyDomains.com for only $10 a year.


Q. What is Domain Parking?

A. Parked domain names are domain names that point to an existing domain name. They do not use any disc space they just simply point or "redirect" to an existing domain name.


Q. I have been hosting elsewhere but just signed up for hosting with Great Buy Web Hosting. How do I transfer my domain name so that it points to my site on your servers?

A. You will need to modify your Domain Name Server (DNS) record to show our nameservers which are:


ns1.greatbuy-webhosting.com

ns2.greatbuy-webhosting.com


Depending on where you registered your domain name, there should be a place for you to modify these records either through forms or a control panel. If you need assistance, just let us know and we will be happy to help you.