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Great Buy Web Hosting is owned and operated by Dennis’s Computer Graphics, Niceville, FL

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HOSTING POLICIES

Great Buy Web Hosting's Policies, Guidelines, and Disclaimer are intended for all domains residing on Great Buy Web Hosting servers. By using our web hosting services, you agree to comply with our policies. Great Buy Web Hosting has a zero-tolerance policy with regard to all Unacceptable Content and Behavior and no exceptions will be made to these policies.


Age. Our customer must be 18 years of age to obtain our services. If you are under the age of 18, you must have a parent or legal guardian obtain services for you.


Content and Use of Services: Great Buy Web Hosting's services may be used for lawful purposes only. Transmission, distribution or storage of any material in violation of any applicable laws or regulations are prohibited. Linking to illegal material is also prohibited.

Examples of illegality, unacceptable content, links and behaviors include but are not limited to:



In addition, we do not allow any of the following without prior written permission from Great Buy Web Hosting:



Any violation of these policies may result in immediate account termination or suspension without prior notification and without any refunds. Any client who violates our policies will be held responsible for any and all damages to Great Buy Web Hosting and may be charged a fee for any necessary repairs or clean ups.


Client Responsibility:

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery.


The client is responsible for securing their username/password.


Each client should have the necessary knowledge to create and maintain their web space. Although it is not the responsibility of Great Buy Web Hosting to provide this knowledge or support (outside matters specific to Great Buy Web Hosting's servers). If you need website maintenance a fee will be billed to your credit card.


It is the clients' responsibility to maintain local copies of their website content. Great Buy Web Hosting is not responsible for loss of website files, data, information, etc. *Although Great Buy Web Hosting backs up the servers on a daily basis, we strongly recommend that you maintain an up to date backup on your own computer anytime that you update or change your website. The backups we make are system wide and are geared more toward recovering an entire server rather than a specific domain on that server. Although we utilize high quality software, nothing is ever guaranteed, therefore we can not guarantee the quality of a recovery, system wide or individual recoveries. So please remember to back up your site frequently.

 

If loss of data occurs due to an error of Great Buy Web Hosting, Great Buy Web Hosting will attempt to recover the data at no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, Great Buy Web Hosting will attempt to recover the data from the most recent archive for a $75.00 fee.

CGI Scripts Policies:
Each account comes with its own CGI-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effect normal server operation or service to other Great Buy Web Hosting customers. For the protection of all our customers, we also reserve the right to discontinue service to those customers who continue to run scripts that effect normal server operation. No chat rooms or similar scripts allowed.


Payment Policies:
All accounts are set up on a prepay basis. All pricing is guaranteed for the term of prepayment. Great Buy Web Hosting reserves the right to change prices at any time, unless other terms have been agreed upon.


We accept Visa, Mastercard,  and Money Orders. When paying by credit card, the card that you use to activate your account will be automatically charged each month, unless you have chosen to pay for multiple months.


We will only accept money orders if you are prepaying on an annual basis only. Your account will not be processed until your payment has been received. Print out the order form and mail it, along with the money order, to:


Dennis's Computer Graphics
1405 Cedar St.
Niceville, FL 32578


You will be emailed 30 days in advance when next payment is due.


Past due accounts are given a 5 day grace period, after which a $5.00 late fee will be applied to the account. Any account not brought current within fourteen (14 days) is subject to suspension unless prior arrangements have been made. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Great Buy Web Hosting in writing for a request for termination of services. You must use the cancellation form only. Reactivation of a suspended account incurs a reactivation fee of $20.00. If you are suspended more than twice, you will be required to pay annually before your site is reinstated.


All past due accounts will be placed with collections and any additional fees will be the responsibility of the client and may be reported to the appropriate credit reporting agencies if left uncollected.


Chargebacks:
If you have a question about charges made to your account, please contact us immediately, 1-866-303-0344. If the charges were made in error, we will immediately credit your account or credit card account for the appropriate amount.


If you dispute the credit card charge that we charge for our services, and you do not contact us before doing a chargeback, your account will be terminated immediately, once we receive notification that a chargeback has been initiated. If you do not give us a chance to justify our charges we cannot let you to continue using our services.  


Please do not request chargebacks until you have spoken with our billing department. There is a $50.00 fee for chargebacks. Any chargeback fees, past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts WILL be reported to all available credit reporting agencies and HostAbuse.com.


30 day Money Back Guarantee:
We are pleased to offer a 30 day, no risk, money back guarantee for all hosting plans. Should we fail to provide satisfactory service, Great Buy Web Hosting will refund your hosting fees according to our refund policy.


Refund Policy:
Our refund policy does not apply to any additional items or services not included in the above plans, such as domain names, extra bandwidth, additional features, etc. Any other setup fees, overage fees or policy violations are nonrefundable.


No refunds are available after 30 days. Any cancellation request must be made according to our cancellation guidelines below. Cancellations via the telephone and regular email are not accepted.


If paid via credit card, refunds will be credited back to the account holder's card within 30 days of receipt of cancellation. If paid by money order, refunds will be made by company check within 30 days of receipt of cancellation.


Any accounts terminated by Great Buy Web Hosting for violation of our policies do not qualify for the 30-day money back guarantee and no monies will be refunded.


Cancellation Policy:
Client Cancellation: Due to security concerns, ALL account cancellations MUST be done via our cancellation form http://greatbuywebhosting.com/cancellationform.htm and must be received at least five (5) business days prior to your billing date. Phone requests will not constitute acceptance of any cancellation.


Upon receipt of proper cancellation notification, Great Buy Web Hosting will cancel said account within (3) business days unless other arrangements are made and all credit card charges or billing will cease immediately.


If the account has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve the account holder of any outstanding financial obligations.


Great Buy Web Hosting's services are independent of account usage and domain name records, and are still in effect whether the account holder's domain is pointing to Great Buy Web Hosting's nameserver or to some other nameserver. If the account holder transfers a domain without properly notifying Great Buy Web Hosting, they will continue to be charged/billed until the cancellation guidelines have been followed. In other words, until you have notified Great Buy Web Hosting of your cancellation, we are still providing your account with our services and you will be billed for same.


If you have any questions regarding this policy, please contact us at Billing.


Limitation of Liability:
Great Buy Web Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Great Buy Web Hosting's servers going off-line or being unavailable for any reason whatsoever. Further, Great Buy Web Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Great Buy Web Hosting's servers. All damages shall be limited to the immediate termination of service.


Great Buy Web Hosting shall be the sole arbiter of what is and is not a violation of these acceptable use policies. Great Buy Web Hosting reserves the right to terminate an account at any time and for any reason that causes harm to any Great Buy Web Hosting customer's web sites. Great Buy Web Hosting reserves the right to delete all content and files upon termination. Great Buy Web Hosting reserves the right to withhold any prepaid funds for any site removed for violations of these policies. Great Buy Web Hosting reserves the right to refuse, cancel, or suspend service at our sole discretion.


Great Buy Web Hosting reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent.


Violations of these Policies should be referred to Abuse.


All complaints will be investigated promptly.


Great Buy Web Hosting accepts no responsibility for viruses that may be transmitted to you via email, ftp, http or any other means of electronic transfer. Great Buy Web Hosting does provide some virus scanning on its servers. We are monitoring for viruses that could affect our servers, and not viruses that could affect other operating systems like Windows. Therefore, we cannot prevent the transmission of viruses to your computer system via the Internet. It is the responsibility of the client to ensure they have Virus Software and that it is updated regularly.


BILLING POLICIES

All accounts are set up on a prepay basis. Setup fees if any are nonrefundable. All pricing is guaranteed for the term of prepayment.


We accept Visa, Mastercard, and Money Orders. When paying by credit card, the card that you use to activate your account will be automatically charged each month, unless you have chosen to pay for multiple months.


We will only accept money orders if you are prepaying annually only. Your account will not be processed until your payment has been received. Print out the order form and mail it, along with the money order, to: Dennis's Computer Graphics - 1405 Cedar St., Niceville, FL 32578. You will be emailed 30 days in advance when next payment is due.


All accounts are billed automatically on the anniversary of your sign up date. Which means if you signed up on May 5th as a monthly hosting client, your account will be due on June 5th.


Your credit card statement will show a charge from "Dennis's Computer Graphics" which is the parent company for GreatBuyWebHosting.com.


Past due accounts are given a 5 day grace period, after which a $5.00 late fee will be applied to the account. Any account not brought current within fourteen (14) days is subject to suspension unless prior arrangements have been made. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Great Buy Web Hosting in writing for a request for termination of services. Reactivation of a suspended account incurs a reactivation fee of $20.00. If you are suspended more than twice, you will be required to pay annually before your site is reinstated.


For cancellation questions, please refer to our Cancellation and Refund Policies.


Information Changes: If you need to update your name, address, or credit card information, you must do so by calling us at 1-866-303-0344 and we will update the information.


Questions Regarding Charges on Credit Card Statement: If you have a question about charges made to your account, please contact us immediately. If the charges were made in error, we will immediately credit your account or credit card account for the appropriate amount.


Please do not request chargebacks until you have spoken with our billing department. If the charges were not made in error and fall within our policies, any chargebacks will be considered nonpayment and your account will be immediately terminated.


Please note that our billing department handles billing questions only. Billing questions are handled Monday - Saturday, 10am - 10pm CST, holidays excluded.


If you need technical support or sales support, please using our form or visit our contact us page for more contact information.


SPAMMING POLICIES

What is Spam?

Spam is unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups, etc. Just like a regular postal mailbox, once an email address has been established, unwanted junk email (spam) almost always appears.


What do I do with Spam?
If and/or when you receive spam mail, please follow the steps below:

Do NOT respond to the spam mail, even if a "remove my name" reply address is present. These "remove" addresses are usually fake; in most cases the sending address is fake as well. Sometimes the "remove" address just acts to collect valid email addresses for future spam mailings.


Report the Spammers. For more information on where/how to report spammers, visit:
SpamCop -
http://www.spamcop.net


What is Great Buy Web Hosting's Policy on Spam?
Great Buy Web Hosting has a
ZERO Tolerance policy for spam mail or spammers hosted on our servers or in our network. Any violation of these policies will result in immediate account termination or suspension without prior notification and without any refunds. DON'T DO IT!


What do I do if I receive email that I believe is hosted on one of Great Buy Web Hosting's servers or in the Great Buy Web Hosting network?

First, make sure the sender's email is not a spoofed address by checking the headers.


(Spoofing is using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message). To learn how to read the message source/header of an email visit
http://spamcop.net/fom-serve/cache/19.html .


If you believe a Great Buy Web Hosting customer is in violation of our Hosting Policies, please forward the mail in question, including the headers if at all possible to
Abuse. Our Staff will immediately begin an investigation and will take all necessary actions required according to our Hosting Policies, including suspension and if deemed appropriate, termination of the violator's account.