24/7 Customer Support
Discover more about customer support and why it's hard to discover a web hosting provider which provides top-class support.
The customer support that you will get from your cloud web hosting provider is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got a technical problem with an existing account. Timely and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from an actual website hosting supplier and not from a reseller. When you acquire a hosting account from a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a few days so as to receive a reply to any query, so your sites may stay offline for quite a while. In contrast, a provider that provides numerous options for communication and has a support crew available all the time will assist you to right away and help you decrease or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting
come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our web hosting solutions well before you make a purchase or you're an existing client and you have a question or some issue, you will be able to contact us at any time, including holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex matters or any matters which need extra time to analyze and handle. In contrast to various other website hosting suppliers, our trouble tickets feature a guaranteed maximum response time of just one hour, therefore whatever your trouble is, it'll be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you select, you are able to take full advantage of our 24/7 tech support services even on official holidays. All of your websites will be available all the time and so will we. With numerous connection options, you're able to pick the optimal approach to get in touch with us and learn more about our services if you do not have an account yet, or ask for support in case you are already one of our customers. You will be able to give us a call, start a chat with a live representative, send an email or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour answer time guarantee, although it rarely takes over 20 minutes to get assistance whatever the nature of the trouble. Using our customer and tech support services, we will be available for you anytime you need us, not several days afterwards.
24/7 Customer Support in VPS Hosting
In case you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for any kind of server-related issue or forany issues or questions with regard to the pre-installed software the server comes with. If you haven't purchased your virtual private server
plan yet, you're able to find out much more about our solutions by giving us a telephone call or via the live chat service. For more technical issues, you will be able to send an e-mail message or open a ticket via your billing Control Panel and you will receive assistance within no more than one hour no matter the time of the day, even on holidays and weekends. The actual reply time usually does not exceed half an hour. In case you need assistance for third-party software, you're able to use the Managed Services upgrade that you can include to each VPS plan and our administrators will help you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum response time warranty, you will take advantage of extremely fast support when you buy a dedicated server
through our company. Our customer and technical support teams are available 24/7/365, as a result any time you open a support ticket via your billing account or you send an email about any problem with the server or the pre-installed software on it whatever the time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the better option when the matter in question needs longer time to be resolved or when it needs to be given to our administrators, since it is much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to call us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.