In case you’ve ordered a web hosting plan and you have certain enquiries connected to a particular feature/function, or if you’ve come across a certain complication and you require support, you should be able to get in touch with the respective customer care team. All web hosting companies use a ticketing system no matter if they provide other means of contacting them aside from it or not, as the most efficient way to handle a problem most often is to use a ticket. This kind of correspondence makes the responses sent by both sides easy to track and enables the client care staff members to escalate the situation in the event that, for example, an administrator has to get involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will have to use at least 2 different accounts to get in touch with the customer care staff and to actually manage the hosting space. Non-stop switching from one account to the other may sometimes be a headache, not to mention the fact that it takes quite a long period of time for the vast majority of web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our cloud web hosting isn’t separate from the web hosting account. It is included in our full-featured Hepsia Control Panel and you’ll be able to access it at any specific moment with just a few clicks, without ever leaving your account. The ticketing system offers a quick-search field, so you can track the status of any support ticket that you’ve submitted in the past, in case you need it. Plus, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to resolve a specific problem before you actually post a ticket. The response time is no more than one hour, which means that you can obtain swift assistance at any specific moment and in case our customer care team recommends that you should do something in your account, you can do it right away without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with us and you want to touch base with our tech support staff, you’ll be able to open a support ticket straight from your Hepsia Control Panel instead of using a totally different tech support platform like you’ll have to do with most web hosting companies on the marketplace. Our integrated ticketing system will permit you to submit a new ticket without any effort and to look through older tickets using a smart search box. Also, you’ll be able to read the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you select for your new ticket. You can carry out all of the aforementioned activities without signing out of your Hepsia Control Panel at any moment, which implies that if you experience any predicament or have an enquiry, you can get in touch with our technicians and solve the particular issue in less than sixty minutes through one single support platform.