One-Hour Response Guarantee
Need to know more about the 1-hour response time guarantee and how you may take full advantage of it in your capacity as client?
If you ever have any enquiries concerning your web hosting plan or you encounter a problem with your websites, you will have to get in touch with the web hosting company’s customer support team. It may not make any difference how fast they will answer when you've got a generic enquiry, but a problem such as an ill-applied application update, for instance, may lead to your site becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to help you out, the longer the website will be down. In case you offer goods or services online, any downtime will unfavorably influence your website and you can lose current or potential clients. Many hosting providers, especially resellers, reply to emails and support tickets within 24 hours, but in the Internet realm this is way too long, since customers will scarcely ever come back to a site that isn’t functioning properly over lengthy time periods.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum response time for any helpdesk ticket that you submit or any email that you write is only 1 hour, even if you contact us on weekends and national holidays. Regardless of the nature of your problem or enquiry, we’ll lend you a hand instantly and will supply you with the required information to resolve any problem with your websites. The real response time commonly doesn’t exceed 15 to 20 minutes, which implies that you can forget about waiting for hours and hours to get an issue solved or what’s even worse than that – waiting a whole day only to receive a reply that more information is required while nothing’s solved. We’ll give you assistance in a timely fashion purely because we understand just how costly time can be in the dynamic electronic era. The one-hour response guarantee applies to any technical or billing enquiry that you may have associated with our cloud web hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand just how essential it is to obtain swift assistance, we promise that you’ll never have to wait around for more than an hour to get a response to any support ticket that you submit from your semi-dedicated server
CP. As it is, you will seldom have to wait around for more than 20-30 minutes and this is valid for any question no matter what its nature is – billing, technical or general. Moreover, our technical and customer support team is available to you 365 days a year, which suggests that even if you open a ticket during holidays, you’ll invariably receive an instant response, which will contain the answer to a query, the solution to a complication or the information required to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to spend a day hanging around awaiting an answer like you would with many other providers.