Although this is not the most importantaspect to help you identify a reliable cloud web hosting provider from a bad one or a reseller from an actual provider, having the option to call and communicate with a live person is an indicator that you aren't dealing with a one-person company and that you'll be able to get in touch with someone every time you're in need of help. The telephone support for website hosting services may range from basic to professional, which means that the issues which can be resolved with a phone call vary depending on the specific supplier. Usually, these matters are simpler and include billing or 1st level technical issues because more difficult issues often require a support ticket where both you and the sysadmins can track what's going on with a particular issue. Nonetheless, having the option to phone call your provider can save you a lot of time and efforts for the countless small things that may eventually show up when you manage your hosting account.
Phone Support in Cloud Web Hosting
As we have live phone support 14 hours every day, you have the option to get in touch with us and talk to our customer support agents to learn more about the cloud web hosting that we provide and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we now have phone numbers on 3 continents and you'll be able to call the one nearer to you - in the USA, the United Kingdom or Australia. If you're already a customer, you will be able to call us about general and billing issues, or even about some technical matters. In case the trouble is strictly technical or it requires longer time to investigate, you'll have to go through our ticketing system, that will allow both you and our technical support crew to track the details given by either side.
Phone Support in Semi-dedicated Hosting
If you want additional info about the semi-dedicated services that we supply, you're able to call any of the three support phone lines that we have across the globe - in the United States of America, Great Britain and Australia. In this way, you'll be able to check in advance whether our services will be suitable for your websites. In case you're already our customer and you own a semi-dedicated account, you'll be able to get in touch with us on the phone for 14 hours every day about any billing or general matters. For entirely technical issues you will need to use our ticketing system so as to communicate with our technical support since someissues just need longer time to be dealt with, but we can assist you on the phone with countless minor tech issues as well, saving you time and efforts.