A 99.9% Server Uptime
Our cloud web hosting platform is based on a reliable, top–class hardware architecture and a significantly customized variation of Linux. Thus, regardless of what your site is, or how many web site visitors you have, or even if there’s a distributed denial–of–service assault, our hosting servers will remain up and running and your web sites will stay online.
All cloud web hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
To be able to deliver an outstanding hosting service, you can scarcely count on the default network configuration in a datacenter. We’ve built our own custom internal network so as to ensure the ultimate connection speed with the outside world.
And because of this, no matter which datacenters you choose: our US data center, our UK data center, in our data center FI, in our Eastern Europe data center or our AU data center, you will enjoy a guaranteed 99.9% network uptime. And this guarantee applies to all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to lessen all possible risks with our cloud hosting packages and irrespective of the fact that our company offers first–rate customer support, sometimes the customer is just not pleased with what we have to offer. Or he needs to upgrade to a more powerful hosting service, like a virtual private server or a dedicated hosting server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely pleased, you will receive a reimbursement.
24/7 Technical Support
When you have a web hosting firm, your technical engineers are of highest importance. This is exactly why we have cautiously handpicked a very trained group of techs, each with many years of training behind his back. Thanks to them, we offer 24x7 support with all our web hosting packages.
And not just that, we offer a 1–hour response time guarantee. All helpdesk tickets are answered in under an hour and our average response time is under twenty minutes!