Customer Support Channels
A 1–hour Response Guarantee
Supplying top quality support on–time is our high priority, so that we back up each cloud web hosting plan with a 1–hour ticket resolution warranty. As soon as you submit a ticket or post an email, our user tech support staff will do all they could do to give the most satisfactory answer to your problem and to offer information promptly.
A Top–quality Support Service
Our support service is delivered by a group of certified professionals who will be able to react to your request straight away. You are able to make contact with the technical support staff by opening a help and support ticket from your Hosting Control Panel or by sending us an e–mail message. On working days, you may also call us on the phone or take advantage of the live chat solution.
An Intuitive Help Section
Our Control Panel delivers a broad knowledge base which is incorporated into all areas. In each part, you will find a Help control key that will load for you a group of step–by–step online classes on how to work with a specific feature or accomplish a selected action. Moreover, we have produced educational video clips for you to get a better idea of the Control Panel’s interface.