Technical Support Channels
A 60–Minute Response Guarantee
Every single help request you send to us will be replied to within maximum 60 minutes. If your trouble ticket or e–mail calls for further assistance from an admin, we will without delay forward it and leave a note to inform you that your matter is being examined. If you order the Admin Services package, all of the server administration services included there will be completed at a time of your preference.
A Topflight Customer Support Service
- We’ll be available to you twenty–four–seven to reply to any queries that you may have connected with our Hosting Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated hosting server. In case you also need assistance tackling server administration procedures, you can have a glance at our Admin Services package, which includes backup hard drive storage space, OS updates every week, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.
A User–Friendly Help Section
Our Hosting Control Panel has been pre–installed for each Linux dedicated hosting server. Among its characteristics is a very convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most instructional articles also video versions that show all the actions that you can perform in a very illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.