1 hour ticket response
Fast support is our most important objective and that is the reason why we have a team of capable tech support engineers who will be happy to provide a fast answer to any question that you may possibly have. Just open your technical support ticket from the Hosting Control Panel and we will respond within sixty minutes at the latest. Actually, we strive hard and aim for a 20–minute customer support ticket response time.
An Exceptional Client Support Service
Our support team members have significant experience in the cloud web hosting business and are professional enough to come up with a swift solution to your problem. If, however, the situation at hand is not within the competency of a support technician, the support ticket will be sent to a programmer or admin for further investigation.
A User–Friendly Help Center Section
Built into the Hosting Control Panel is an intuitive Help Center section, which offers you a variety of information sources. You can browse through a constantly updated knowledge base featuring web hosting account administration articles and web site management articles, check our step–by–step video tutorials or have a glimpse at our F.A.Q. database.
